Frequently asked questions to help you buy a voucher, a gift box or an item - PLAGE PALACE
Are gift boxes sent immediately after purchase?
Yes, your PLAGE PALACE digital gift box is sent immediately after your purchase.
Is it possible to come to your establishment to purchase a gift box?
You can purchase a gift box directly on our e-commerce website or by visiting the Plage Palace establishment between Palavas-les-Flots and Carnon, at the gates of Camargue. The boxes are available for various experiences, ranging from days at the private beach to spa sessions, at our PLAGE PALACE establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at PLAGE PALACE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order at PLAGE PALACE.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple PLAGE PALACE gift boxes online for different recipients. Each box will be customized according to your wishes and sent immediately in digital format. Enjoy the unique experience of PLAGE PALACE.
How do I create a group fund and invite people?
To create a kitty and invite friends and family to contribute to a PLAGE PALACE gift box, select the dedicated option during your online purchase. You can then share a link via email to allow participants to add their contribution. The beneficiaries will then be able to book their experience at our PLAGE PALACE establishment.
How can I choose the amount for a gift card?
At PLAGE PALACE, you can choose the amount of your gift voucher from the proposed options, such as the Beach Day for $50 or the Spa Palace Experience for $300, to offer a custom experience.
How can I log in to my account?
To access your PLAGE PALACE account, go to the login page and enter your email address and password. If you have forgotten your password, use the reset option available on the page.
How can I empty my cart?
To empty your cart at PLAGE PALACE, click on the cart icon at the top right of the page, then on the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple PLAGE PALACE gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for moments of relaxation and pleasure by the Mediterranean.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our PLAGE PALACE website.
How do I purchase or give a gift box?
To offer a PLAGE PALACE gift box, select your box from our beach or spa experiences, add it to your cart and customize it with a message before finalizing your order. You will immediately receive a digital gift box to offer.
Can we give a gift certificate and let the recipient choose the experience?
Yes, our PLAGE PALACE gift boxes allow the recipient to choose the experience that suits them among our various offers, such as a day at the private beach or a relaxing moment at the spa.
Can I modify or cancel my order?
Modifications or cancellations of your PLAGE PALACE gift box order depend on the purchase conditions. You will find this information in the details of your order.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your PLAGE PALACE gift box. Our team will respond within 48 business hours to assist you with using your gift box.
Is the gift box customer service reachable by phone?
PLAGE PALACE customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your PLAGE PALACE gift box online via your personal account on our website. Log in with the credentials received at the time of purchase to access all the useful information about your gift box.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page of PLAGE PALACE.
Is there a dedicated customer service for gift boxes?
PLAGE PALACE provides you with a dedicated customer service to answer all your questions about your gift box. You will find useful information on our website or directly at our establishment.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ answers your questions about PLAGE PALACE gift boxes. You will find information on their use, validity, and the experiences offered, such as beach days or spa treatments.
Is spa access included in my gift box?
Access to the spa depends on the gift box you received. For example, the 'Spa Palace Experience' box includes a sensory journey in our 500 m² spa dedicated to well-being, offering a complete experience combining design, nature, and serenity at PLAGE PALACE.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a PLAGE PALACE gift box has access to the same services as other customers, subject to the establishment's conditions and availability.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at PLAGE PALACE.
Is parking included in my gift box?
Parking is not included in the PLAGE PALACE gift boxes. The establishment has a parking lot, but it is advisable to check the specific conditions at the time of booking.
Is breakfast included in my gift box?
Breakfast is not included in PLAGE PALACE gift boxes. To enjoy this service, you can book it as an extra during your stay.
Is special attention given to the recipient of a gift box?
PLAGE PALACE offers gift boxes for unique experiences, such as a day on the private beach or a custom massage, with special attention given to the beneficiaries for a moment of relaxation and well-being.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your Plage Palace gift box. Plage Palace gift boxes offer varied experiences, and some include a welcome drink. For specific details, refer to the conditions of your Plage Palace gift box.
Should we bring towels to the Spa?
The towels are provided by the spa at PLAGE PALACE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase and customize multiple gift boxes for your employees. Choose from our offers of beach days, spa experiences, or stays, and customize them to your liking at PLAGE PALACE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple PLAGE PALACE gift boxes and send them directly to your clients, either in digital format or paper format. PLAGE PALACE gift boxes are customizable and can be offered to your clients for a unique experience by the Mediterranean.
Do you offer preferential rates for bulk purchases?
Discounted rates apply for bulk purchases of PLAGE PALACE gift boxes, with a customized quote based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Custom solutions are available for corporate committees, with preferential rates and customization options, for gift boxes to give at PLAGE PALACE.
How do I correct an incorrect email address for a gift box?
To correct the email address associated with your gift box, provide your order number and the new details. The conditions of PLAGE PALACE establishment apply.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review in a few clicks. Your feedback helps us improve our PLAGE PALACE services.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly at the PLAGE PALACE establishment.
Is there a dress code for the gift box?
The dress code at Plage Palace is elegant and casual, suitable for a chic Mediterranean setting. For your comfort and that of other guests, we recommend opting for attire suitable for a high-end seaside establishment. Plage Palace.
From what age can I get a treatment?
The minimum age to enjoy a spa treatment at PLAGE PALACE is 18 years old. This sensory experience is designed to offer a moment of deep rebalancing in our establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. Recipients can book their dates directly with the PLAGE PALACE establishment.
How can one access the hotel from the airport?
To access the PLAGE PALACE hotel from the airport, you can take a taxi or a private transportation service. The establishment is located between Palavas-les-Flots and Carnon, just a few minutes from Montpellier, making it easily accessible from Montpellier-Méditerranée Airport.
Is the establishment accessible to people with reduced mobility?
The PLAGE PALACE establishment is designed to accommodate people with reduced mobility, with adapted facilities to ease their stay and comfort.
Are pets allowed in the establishment?
The PLAGE PALACE establishment accepts pets under specific conditions. It is advisable to inquire directly with the hotel to learn about the pet accommodation policies.
Where can I find the menus?
The menus of PLAGE PALACE restaurant are available on their website, where you can discover their refined Mediterranean cuisine inspired by the classics of the house Costes.
What are the hours of operation?
PLAGE PALACE's hours vary depending on the service. The hotel, spa, and restaurant are generally open all day, but it is advisable to check the specific hours to fully enjoy your PLAGE PALACE experience.
Is there parking available near the establishment?
The PLAGE PALACE establishment has a nearby parking lot for the comfort of its customers. Located between Palavas-les-Flots and Carnon, at the gates of Camargue, it is easily accessible and offers an ideal setting to fully enjoy your stay.
What are the delivery methods for gift boxes/vouchers?
PLAGE PALACE gift boxes are sent immediately by email in digital format, allowing the recipient to book their dates directly with the establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose to send your box digitally or by mail, according to your preferences. Enjoy the unique experience of PLAGE PALACE.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for experiences at PLAGE PALACE. Additional items' conditions are specified at the time of purchase.
Is the gift box available in physical format?
You can choose between a digital or physical gift box for PLAGE PALACE. The digital format is sent immediately after your purchase, while the physical format is also available for a more traditional experience.
Is the box presented in a neat packaging?
The PLAGE PALACE gift boxes are presented in an elegant and well-crafted packaging, reflecting the refined style of the establishment.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital PLAGE PALACE gift box. Email delivery is instant, allowing the recipient to enjoy their experience quickly.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent in digital format, allowing the recipient to book their dates at the PLAGE PALACE establishment.
Do you deliver gift boxes internationally?
PLAGE PALACE gift boxes are delivered internationally, with varying shipping costs and delivery times depending on the destination.
What are the delivery times for gift boxes by mail?
PLAGE PALACE gift boxes are sent immediately in digital format after purchase, allowing the recipient to book their dates directly with the establishment.
Is it possible to schedule a delivery date?
You can choose the sending date of your gift box during your order. The box is sent immediately in digital format, and the beneficiary can book their dates at the PLAGE PALACE establishment.
Is express delivery available?
The delivery of your gift box is immediate in digital format, allowing you to offer a unique experience at PLAGE PALACE.
How can I track my order?
You can track your order by logging into your account on our website. The terms and conditions of PLAGE PALACE apply to any reservation made with a gift box.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, as you prefer. The box is sent immediately after your purchase, and the lucky recipient will be able to book their dates at our establishment PLAGE PALACE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is immediate, as it is sent in digital format. You can thus offer it without waiting to your loved one, who will be able to book their dates at the PLAGE PALACE establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your PLAGE PALACE gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the conditions of the PLAGE PALACE establishment. The boxes are valid for use within the year following their purchase, and no automatic extension is granted in case of non-use.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the PLAGE PALACE establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Our establishment PLAGE PALACE offers unique experiences by the Mediterranean, with a 500 m² spa and direct access to a preserved beach.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of our establishment, PLAGE PALACE.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the conditions of the PLAGE PALACE establishment.
Is it possible to reschedule without fees with a gift box?
Date rescheduling is possible without fees according to the conditions applicable to your PLAGE PALACE gift box.
Can I convert my gift box into a gift card?
PLAGE PALACE gift boxes cannot be converted into gift certificates. You can use them to book an experience at our establishment, such as a day at our private beach or a treatment at our 500 m² spa.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, PLAGE PALACE offers special gift boxes for occasions like Valentine's Day or Christmas. For example, the Romance - Sweet Season gift box is perfect for a romantic getaway facing the Mediterranean, with rose petals and Champagne. Discover our online offers to find the ideal gift at PLAGE PALACE.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets tailored to various occasions, such as birthdays or gatherings with friends, featuring unique experiences like custom massages or seaside stays. You'll find the perfect offer to create unforgettable memories at our PLAGE PALACE establishment.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Plage Palace gift boxes are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from our online store, with secure payment and immediate digital delivery. The lucky recipient can book their dates at the Plage Palace establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the PLAGE PALACE gift boxes are identical to those you can book directly with the establishment. This way, you can fully enjoy the unique experience offered by PLAGE PALACE, whether it's a day at the beach, a relaxing moment at the spa, or a gourmet dinner.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability at the time of booking at our establishment, PLAGE PALACE.
Is it possible to pay for a gift box by bank transfer?
Payment for a gift box by bank transfer is possible at PLAGE PALACE.
Is online payment secure?
The online payment for your gift box is fully secure, with a direct payment to the establishment PLAGE PALACE.
Is payment via group or shared payment possible?
Payment via group pot or shared payment is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at PLAGE PALACE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Plage Palace, between Palavas-les-Flots and Carnon. Each box allows you to enjoy a beach day, a massage, or a meal at our establishment, combining design, nature, and serenity. These exclusive creations are designed to help you live unforgettable moments at Plage Palace.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at PLAGE PALACE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This allows for an immediate digital dispatch, enabling the recipient to book their dates at the PLAGE PALACE establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of PLAGE PALACE gift boxes.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made for PLAGE PALACE gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your PLAGE PALACE customer account. The reservation and usage conditions for gift boxes are specified at the time of purchase.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your PLAGE PALACE gift box by credit card, PayPal, Apple Pay, or Google Pay, depending on your preference.
Can I receive an invoice after my purchase?
An invoice will be sent to you by email after your purchase at PLAGE PALACE. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you benefit from the best rate by purchasing directly from the PLAGE PALACE establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your PLAGE PALACE gift box. Check its validity and usage in the general terms and conditions of our establishment.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure and direct to the PLAGE PALACE establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the PLAGE PALACE establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the gift box you will give at our establishment, PLAGE PALACE.
Can we add options to your gift box offers?
PLAGE PALACE gift boxes are customizable according to the available options. For example, you can add services like a tailored massage or a spa immersion for an even more complete experience.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift box during your online order. The lucky recipient will thus be able to fully enjoy their experience at our PLAGE PALACE establishment.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your PLAGE PALACE gift box with a message to mark a special occasion like a birthday or a wedding. PLAGE PALACE gift boxes are designed to offer a unique and memorable experience, with options tailored to each event.
How do I request a refund for a gift box purchased online?
The refund of an online purchased gift box is possible according to the purchase conditions, which are specified at the time of purchase. PLAGE PALACE gift boxes are valid for unique experiences in our establishment located between Palavas-les-Flots and Carnon, at the gates of Camargue.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. The digital gift box is sent immediately upon purchase, which avoids any risk of loss. PLAGE PALACE.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment PLAGE PALACE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a PLAGE PALACE gift box for another of equal or greater value, according to the establishment's exchange conditions.
Does the right of withdrawal apply to the purchase of a gift box?
The PLAGE PALACE gift box is a personalized and non-refundable service, in accordance with the regulations in force regarding service provisions.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the sales conditions of our establishment PLAGE PALACE.
What should I do if the received box is damaged or contains an error?
In case of a damaged box or error, a photo of the box is necessary to process your request quickly according to the conditions of the establishment PLAGE PALACE.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a PLAGE PALACE gift box depends on the general terms and conditions of sale of the box, which are available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We recommend checking the establishment's conditions to know any possible extension options at PLAGE PALACE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of PLAGE PALACE.
How can I redeem the cashback?
To use your PLAGE PALACE gift box, simply book directly with the establishment and specify that you have a gift box. You can then enjoy a day at the private beach, a spa experience, or a stay at our Mediterranean seaside hotel PLAGE PALACE.
What is the processing time for a refund after I make a request?
The refund deadlines for your PLAGE PALACE gift box are 14 days from the date we receive your request, subject to the terms of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased at PLAGE PALACE are generally neither exchangeable nor refundable. They provide access to all offers of the establishment, including the restaurant, shop, stays, beach, or spa, depending on the amount chosen.
Are there any dates excluded for gift boxes?
Yes, some dates may be excluded for PLAGE PALACE gift boxes. To find out the available dates, check them during your booking.
Is booking with a gift box subject to availability?
Booking with a PLAGE PALACE gift box is subject to the establishment's availability. To fully enjoy your experience, it is recommended to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new PLAGE PALACE password.
Do I need the gift box number to make a reservation with a gift box?
To book with your PLAGE PALACE gift box, have the box number ready. This number is essential to validate your reservation at our establishment.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the PLAGE PALACE establishment.
Can I use my gift box on holidays?
The use of your gift box at PLAGE PALACE may vary depending on the holidays. We recommend checking the establishment's availability to plan your experience.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the PLAGE PALACE establishment. You can book your dates directly with the hotel, located between Palavas-les-Flots and Carnon, at the gates of Camargue.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the PLAGE PALACE establishment.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box. To organize your stay or experience, you can directly book your dates at the PLAGE PALACE establishment.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at PLAGE PALACE. The establishment, located between Palavas-les-Flots and Carnon, offers rooms with sea or garden views, as well as access to a private beach and a 500 m² spa.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the PLAGE PALACE establishment.
Does my gift box cover the entire service?
Your PLAGE PALACE gift box covers the service indicated on your exchange voucher. Any additional charges or options, such as massages or extra meals, are at your own expense. The establishment's conditions are specified at the time of booking.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. You can enjoy your wellness or relaxation experience at our PLAGE PALACE establishment.
Can my gift box be used all at once?
Your PLAGE PALACE gift box can be used in one go to enjoy a day at the private beach, a spa experience, or a meal at the establishment's restaurant.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for the experiences offered by the PLAGE PALACE establishment, located between Palavas-les-Flots and Carnon, at the gates of Camargue, and just minutes from Montpellier.
Is my gift box valid in only one establishment?
Your gift box is valid in our establishment PLAGE PALACE, located between Palavas-les-Flots and Carnon, at the gates of Camargue.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the PLAGE PALACE establishment.
Can someone else use my gift box?
The PLAGE PALACE gift box is personalized and reserved for its recipient. It can only be used by the person indicated on the box.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box according to the conditions of the PLAGE PALACE establishment.
Is an ID required upon arrival when using a gift box?
Upon your arrival at PLAGE PALACE, a piece of ID may be requested according to the establishment's conditions. The hotel is located between Palavas-les-Flots and Carnon, at the gates of Camargue, and offers direct access to a preserved beach as well as a 500 m² spa dedicated to well-being.
Do you accept pets?
The presence of pets depends on the conditions of our PLAGE PALACE establishment.
How do I proceed with reserving my gift voucher?
To use your gift voucher, log in to your account on our website and follow the instructions to book your experience. The recipient can choose from our offers, such as a day at the private beach or a relaxing moment at the spa, subject to availability and the conditions of PLAGE PALACE.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, it is not necessary to create a customer account. You can order as a guest, directly at PLAGE PALACE.
Is my gift card divisible? Can I use it multiple times?
Your PLAGE PALACE gift check can be used in multiple occasions, depending on the establishment's conditions. It can be split to enjoy the different experiences offered, such as a day at the private beach or a relaxing moment at the spa.
What are the check-in and check-out times?
The check-in and check-out times at PLAGE PALACE are typically set at 3 PM for check-in and 12 PM for check-out. These times may vary depending on the conditions of your gift box.
What services are included in a gift certificate?
The services included in a PLAGE PALACE gift voucher vary depending on the chosen box set. You can enjoy a day at the private beach, a spa experience, or a custom massage, among others. The details are specified in the conditions of each PLAGE PALACE box set.
What is the difference between a gift box and a free amount voucher?
A PLAGE PALACE gift box allows you to choose from predefined experiences such as a day at the private beach or a custom massage, while an open amount voucher gives you the possibility to pay for a service of your choice up to the amount you have selected.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. You can consult them to learn about the usage conditions and fully enjoy your PLAGE PALACE experience.
How do I use a gift box during booking?
To use your gift box, book directly with the PLAGE PALACE establishment by mentioning your unique code. The recipient can choose their reservation dates according to availability and the conditions specified in the gift box.
Can the gift box be transferred to a third party?
The PLAGE PALACE gift box can be given to a third party. Simply enter the recipient's name during the order process or specify it in the customization options.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a PLAGE PALACE gift box depends on the establishment's conditions at the time of booking.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the PLAGE PALACE establishment.
What is the validity period of a gift box?
PLAGE PALACE gift boxes are valid for 1 year from the date of purchase, thus offering a full year to enjoy the chosen experience at our establishment.
Are children allowed?
PLAGE PALACE accepts children in its establishment, located between Palavas-les-Flots and Carnon, at the gates of Camargue.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient does not use the entire value of the gift box, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the PLAGE PALACE establishment.
Is the spa access private?
Access to the spa at PLAGE PALACE is included in dedicated gift sets, such as the Spa Immersion or the Spa Palace Experience, for a duration determined by the chosen treatment.
What types of gift boxes do you offer?
We offer gift boxes for a variety of experiences, such as days at the private beach, hotel stays, custom massages, or relaxing moments at the spa. These offers allow you to fully enjoy the elegance and serenity of PLAGE PALACE.